With the many innovative features of a cloud PBX system, one feature that can be fully customized and perform several tasks is an IVR or Interactive Voice Response this is typically a recording that is played on certain circumstances to inform customers, make an up-sell and guide callers.
Unlike in traditional phone system that charges you a monthly fee to have an IVR on top of the expensive setup cost a cloud PBX system will have no monthly fees for it and set up will be very minimal especially if you will provide your own recordings making the feature cost-effective and a true-blooded phone system solution.
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Additionally IVR on a cloud PBX system is very easy to deploy and fully customizable to fir your needs.
Greeting messages – You can use your IVR for greeting customers to your business although this is quite a simple feature it is very important that you have a professional greeting message as callers may judge your business based on the initial contact so having one is not only polite but will potentially bring you more sales.
Menu system – You can also use it on your menu system to play the options that the caller has, typically options are divided by the department of the business. This will allow your caller to be in touch with the right person straight away without having to be transferred a couple of times which annoys most callers.
Recorded help messages – You can even use it to record troubleshooting steps and basic guides for your customers.